Return/ Refund Policy

We want you to have sweet memories!  If you are not completely satisfied, please let us know as soon as you realize there is a problem, so we can try to make it perfect.

DELIVERED BAKED GOODS

When you receive a delivery, be sure to look at the order and make sure it is what you ordered. 

While 99.9% of the time we spell the honoree’s name correctly, on occasion we make a “slip-up.”  We want you to review your treats, so you can confirm we did get it right. If there is a “slip-up,” we can adjust it before you leave.

If you serve the baked good and feel there is a problem with the baking, do not throw it away.  Please contact us so we can see what is wrong, and if there is something wrong, we will replace it, refund your credit card or give you a Sweet Recovery gift card and will work with you to determine the acceptable solution. 

SHIPPED BAKED GOODS

We are shipping baked goods that have no preservatives.  This means that if you ship ground, we cannot guarantee our baked goods condition upon arrival.  Overnight and second day shipping will be the best options to keep the product as fresh as possible.  Although, Hard candies or Lolli pops, can easily ship Ground and will be fine upon arrival, even with delays.  That is why it makes a perfect gift choice.

We cannot be responsible for staleness/spoilage due to courier shipping delays, or if recipient is not at the delivery location to receive the shipment.